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Change of primary email contact

Due to the seriously high volume of email abuse recently, we have changed our mailboxes. This was neccessary because of the high system overhead required to transfer and filter messages.

The original "plantbase" and "admin" mailboxes have been closed down, any messages sent to them will now be automatically deleted.

The correct new primary contact address is:

Our personal mailboxes remain unchanged and valid, you can reply or send to our individual address with no problem, if you have them.

The "webmaster" and "abuse" mailboxes are still operational. They are specifically for reporting web-site issues and possible email abuse only. Any issues are investigated reasonably frequently, but you will not always get a reply.

Delivery of email to unrecognised mailboxes will be rejected.

All incoming email is rigorously scanned for viruses and SPAM. Messages that fail to pass through all the filters are automatically deleted. Very occasionally this may result in "false positives" and genuine messages may not get received. If you do not get a reply from us within a reasonable period, normally 24 hours, then please re-send your message. The most secure and reliable method is to use our feedback or contact web-forms.

Unfortunately, these changes will not aviod the problem of email spoofing, where our addresses are used as From and/or Reply in SPAM messages. There is little we can do about this increasing trend, as the messages do not originate from our systems. We strongly recommend the use of effective SPAM filtering and anti-virus software, it is really essential for any PC connected to the Internet. We will be happy to advise any of our customers that suffer from this issue.