We value our own personal privacy and have total respect for the privacy of our customers and anyone else that contacts us. We are committed to protecting your rights.
Only essential details, such as name, address and email address, will be kept in our records. Any such personal data retained by us will not under any circumstances be made available to any other company or person.
If at any time you wish to have your details removed from our contact list, just let us know and it will be actioned immediately.
Any on-line purchase payments are handled entirely by PayPal, we do not see or keep any credit card details. We will never request card or any other account details from you. PayPal have an excellent security record and provide extensive information about privacy and safe purchasing on their web-site.
Our software does not incorporate any form of remote access for authentication, reporting or any similar function. Use of our trial and free software is entirely anonymous.
We recommend that all downloaded executable files, including those from this site, and also installation CD's are scanned with a reliable anti-virus/anti-spyware program before use.
Our systems are fully protected by hardware and software firewalls, anti-virus and anti-spyware programs.
Beware of e-mail spoofing - anyone can use someone else's email as their "From" address, including our's (or yours!). Recently there has been a high incidence of fraudulent use our e-mail addresses to send SPAM - these are not from us and do not originate from our mail system. Some viruses will use the PC's Address Book to harvest email addresses for this purpose or they can simply be collected from web-sites etc. There is very little we can do to prevent this.
Please note:
For any dubious messages, never click though any embedded hyperlinks, open any attachments, or use the "reply" function. If you are unsure about any email that appears to have originated from us, then forward the whole message to
- We do not send unsolicited messages by email.
- We do not use automated bulk e-mail transmissions.
- Any e-mail's you receive from us will always come from addresses ending with "deeproot.co.uk" or "deeproot.demon.co.uk" and there are only a very small number of valid mail users at these domains.
- Both these domains use mail servers located in the UK.
- Genuine mail messages from us will normally give your real name, if we know it, at the start of the message and be clearly "signed" from us at the end.
- We will only require a postal address if you purchase a CD and we will never need your bank details as part of our purchase process.
and we will check its validity. Whenever possible appropriate action will be taken against any sender found to be fraudulently using our domain address.
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