We are not a large organisation and do not have formal support arrangements for Plant Base or other products. However, we will always do our best to answer any queries or help with problems.
The primary method of contact is by email. In most cases we will respond within 24 hours and often much quicker, but there may be times when we are unavailable and replies will then take much longer.
If needed we will supply customers with a phone number or skype contact.
We cannot guarantee that our products will run error-free on your particular system. Prior to release we perform extensive in-house testing on a range of machines. However, our resources are limited. We strongly recommend that prior to purchasing, the trial period is used to verify satisfactory running on your own computer.
The content of our plant database is provided 'as is' and in good faith, but in common with all such reference sources may contain inaccuracies or out of date information. It is under continuous review for corrections and updates. We have considerable experience with plants, but are not in a position to give specific advice.
Before requesting support, you may find useful information on these pages:
Also don't forget to check the extensive Plant Base Help file.