Support

We are not a large organisation and do not have formal support arrangements for Plant Base. However, we will always do our best to answer any queries or help with problems.

The primary method of contact is by email. In most cases we will respond within 24 hours and often much quicker, but there may be times when it takes much longer to reply.

If needed we will supply customers with a phone number or skype contact.

Before requesting support, you may find useful information on these pages:

FAQ

Installation and Registration

Lost registration code - request a licence code reminder

Change displayed user name of licence

Bug reports, problems and fixes

Installing under Windows Vista and 7

Upgrading to a new version

Removing Plant Base from the system

How to find the current database release number

How to add pictures

About Picture Libraries

How to create a custom content database

Plant References feature

Size and temperature conversions

Extra Keys tool panel

Trade Merchant Login

 

Also don't forget to check the extensive Plant Base Help file.