We are not a large organisation and do not have formal support arrangements for Plant Base and other products. However, we will always do our best to answer any queries or help with problems.
The primary method of contact is by email. In most cases we will respond within 24 hours and often much quicker, but there may be times when we are unavailable and replies will then take much longer.
If needed we will supply customers with a phone number or skype contact.
Before requesting support, you may find useful information on these pages:
Also don't forget to check the extensive Plant Base Help file.