We are not a large organisation and do not have formal support
arrangements for Plant Base. However, we will always do our best
to answer any queries or help with problems.
The primary method of contact
is by email.
In most cases we will respond within 24 hours and often much quicker, but there may be times when it takes much longer to reply.
If needed we
will supply customers with a phone number or skype contact.
Before requesting support, you may find useful information on
these pages:
FAQ
Installation and Registration
Lost registration code - request a licence code reminder
Change displayed user name of licence
Bug reports, problems and fixes
Installing under Windows
Vista and 7
Upgrading to a new version
Removing Plant Base from
the system
How to find the current
database release number
How to add pictures
About Picture Libraries
How to create a custom
content database
Plant References
feature
Size and temperature
conversions
Extra Keys tool panel
Trade Merchant Login
Also don't forget to check the extensive Plant Base
Help file.
