Privacy and Security
Personal details
We value our own personal privacy and have total
respect for the privacy of our customers and anyone else that contacts
us. We are committed to protecting your rights.
Only essential details, such as name, address and
email address, will be kept in our records. Any such personal data
retained by us will not under any circumstances be made available
to any other company or person.
If at any time you wish to have your details removed
from our contact list, just let us know and it will be actioned
immediately.
Any on-line purchase payments are handled entirely
by PayPal, we do not see or keep any credit card details. We will
never request payment card or any other account details from you. PayPal
have an excellent security record and provide extensive information
about privacy and safe purchasing on their
own web-site.
Cookies
What are cookies? - They are small text files that are saved to the hard drive by your web browser. Cookies have a number of practical purposes and many websites use them. In themselves cookies do not pose any threat to your security, but they can be used to transfer information, particularly about your web activity. On this website we do not currently use any cookies for our own purposes. Some 3rd party cookies may be used, such as Google analytics and advertisor tracking. We never gather any personal data from these. Cookies are not required for the functioning of our website and may be disabled in your browser if you wish.
Software
Our software does not incorporate any form of remote
access for authentication, reporting or any similar function. Use
of our trial and free software is entirely anonymous.
We recommend that all downloaded
executable files, including those from this site, and also installation
CD's are scanned with a reliable anti-virus/anti-spyware program
before installing any software.
General security
Our systems are fully protected by hardware and
software firewalls, anti-virus and anti-spyware programs.
Beware of e-mail spoofing - anyone can
use someone else's email as their "From" address,
including our's (or yours!). Recently there has been a high
incidence of fraudulent use our e-mail addresses to send SPAM
- these are not from us and do
not originate from our mail system. Some viruses
will use the PC's Address Book to harvest email addresses
for this purpose or email addresses can simply be collected
from web-sites etc. There is very little we can do to prevent
this.
Please note:
- We do not send unsolicited messages by
email.
- We do not use automated bulk e-mail transmissions.
- Any e-mail's you receive from us will
always come from addresses ending with "deeproot.co.uk"
or "deeproot.demon.co.uk" and there are only a
very small number of valid mail users at these domains.
- Both these domains use mail servers located
in the UK.
- Genuine mail messages from us will normally
give your real name, if we know it, at the start of the
message and be clearly "signed" from us at the
end.
- We will only require a postal address
if you purchase a CD and we will never need your bank details
as part of our purchase process.
For any dubious messages, never click though
any embedded hyperlinks, open any attachments, or use the
"reply" function. If you are unsure about any email
that appears to have originated from us, then forward the
whole message to  and
we will check its validity. Whenever possible appropriate
action will be taken against any sender found to be fraudulently
using our domain address. |
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